Why us

“Honesty is the best policy” has been the core value of the founder and employees of our company for 15 years. The production process of our factories is always transparent, all of our clients are welcome to visit our factories. When you buy our products, we hope that it will be the beginning of a long relationship. We hope that year in year out we will be able to do business. Whether it by a forward contract or cash prices, we hope that the minerals we supplied and the service we provided will make you to think of Chuangsen as a sincere friend.

Chuangsen has abundant production strength and capability by owning 100 million working capital and several professional experts who have been engaged in the research of this industry for nealy twenty years. Of course, we can not absolutely gurantee that the quality of our products will be 100% satisfied by all customers. What we can promise, however, is that Chuangsen will deliver the final products will be the 100% same products as we have advertised and as the samples been sent. This is largely because the CEO of Chuangsen is one of the strongest opponents of faking and adulterating. These are the key reason that Chuangsen has been largely successful in the market.

The price of our products is closely associated with the extra cost of producing an extra unit of output. By this policy, we charge, for each product unit sold, only the addition to total cost resulting from materials and direct labor. We often set prices close to marginal cost to win more customers. If, for example, an item has a marginal cost of $1.00, we selling the item might wish to lower the price to $1.10.. We choose this approach because the incremental profit of 10 cents will be accumulated as our customers are increasing, and in most times we make profit, despite the price of our products is lower than our competitors .

Chuangsen always trying best to obey the signed contract and deliver products in time. Nevertheless, problems do happen sometimes. Therefore, we hired 2 groups of 4 customer services which are available to answer phone calls and reply emails 16 hours a day, 6 days a week . All of them are highly trained and able to communicate in English and understand the various standards and regulations of different countries. If a problem is identified, they will take action to solve it in the shortest time.

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